Fraktpolicy
1. Shipping Locations
We currently ship to the following locations:
- United States (all 50 states)
- Canada
- European Union countries
- United Kingdom
- Australia
If your country is not listed and you'd like to place an order, please contact us at help.evarya@gmail.com and we'll do our best to accommodate your request.
Note: We do not ship to P.O. boxes or military APO/FPO addresses at this time.
2. Shipping Costs
FREE SHIPPING: We offer FREE express shipping on all orders, regardless of order size or destination.
There are no hidden fees or minimum purchase requirements - shipping is always free.
3. Processing Time
Same-Day Dispatch: Orders placed before 2:00 PM EST on business days (Monday-Friday) will be processed and dispatched the same day.
After 2:00 PM EST: Orders placed after 2:00 PM EST or on weekends/holidays will be processed on the next business day.
Order Confirmation: You will receive an order confirmation email immediately after your purchase. Once your order ships, you'll receive a second email with tracking information.
4. Delivery Times
Estimated delivery times begin after your order has been dispatched:
United States:
- Standard: 7-10 business days
Canada:
- 7-10 business days
European Union & United Kingdom:
- 5-8 business days
Australia:
- 7-10 business days
Important: These are estimated delivery times and are not guaranteed. Actual delivery may vary depending on your location, customs processing (for international orders), and carrier delays.
5. Order Tracking
Tracking Information: Once your order ships, you will receive an email with:
- Tracking number
- Carrier information
- Link to track your package
Track Your Order: You can track your shipment at any time using the tracking link provided in your shipping confirmation email.
Tracking Updates: Please allow 24-48 hours after receiving your tracking number for the carrier's system to update with tracking information.
6. International Shipping
Customs and Duties: For international orders, you may be subject to customs duties, taxes, or fees imposed by your country. These charges are the responsibility of the recipient and are not included in your order total.
Customs Delays: International shipments may experience delays due to customs processing. We are not responsible for delays caused by customs authorities.
Accurate Information: Please ensure all shipping information (address, phone number, email) is accurate and complete to avoid customs delays.
7. Shipping Address
Accuracy: You are responsible for providing an accurate and complete shipping address. We are not responsible for orders delivered to incorrect addresses provided by you.
Address Changes: If you need to change your shipping address, please contact us at help.evarya@gmail.com immediately. We can only modify your address if your order has not yet been dispatched.
Undeliverable Packages: If a package is returned to us as undeliverable due to an incorrect address, you will be responsible for return shipping costs and re-shipment fees.
8. Lost or Stolen Packages
Carrier Responsibility: Once your package is delivered to the address you provided and marked as "Delivered" by the carrier, we cannot be held responsible for lost or stolen packages.
Delivery Confirmation: We recommend tracking your package and being available to receive it upon delivery. If possible, request signature confirmation or delivery to a secure location.
Claims: If you believe your package was lost in transit (not marked as delivered), please contact us within 7 days of the expected delivery date at help.evarya@gmail.com. We will work with the carrier to investigate and resolve the issue.
9. Damaged Packages
Inspection Upon Delivery: Please inspect your package upon delivery. If the package appears damaged:
- Note the damage on the delivery receipt if signing for the package
- Take photos of the damaged packaging and product
- Contact us immediately at help.evarya@gmail.com with your order number and photos
Claims Period: Damage claims must be reported within 48 hours of delivery to be eligible for replacement or refund.
Resolution: We will work with you to resolve the issue quickly, either by sending a replacement or issuing a refund.
10. Delivery Delays
Estimated Times: Delivery times are estimates and not guarantees. While we strive to ensure timely delivery, delays may occur due to:
- Weather conditions
- Carrier delays or operational issues
- High shipping volumes (holidays, sales events)
- Customs processing (international orders)
- Remote or rural delivery locations
Delayed Orders: If your order has not arrived within the estimated delivery window, please:
- Check your tracking information for updates
- Allow an additional 3-5 business days for potential delays
- Contact us at help.evarya@gmail.com if your order is significantly delayed
No Liability: We are not liable for any delays caused by third-party shipping carriers or circumstances beyond our control.
11. Multiple Item Orders
Single Shipment: Orders containing multiple items will typically be shipped together in one package whenever possible.
Split Shipments: In rare cases, items may ship separately due to warehouse location or stock availability. You will be notified if your order will arrive in multiple shipments.
12. Refusal of Delivery
Refused Packages: If you refuse delivery of your order, the package will be returned to us. You will be responsible for:
- Return shipping costs ($9.95 USD)
- Original outbound shipping costs (even though shipping was free to you, we incur carrier costs)
Refund: Once we receive the refused package, we will issue a refund minus the shipping costs incurred.
13. Shipment Holds and Returns to Sender
Unclaimed Packages: If a package is held at a carrier facility or post office and not picked up within the carrier's holding period, it will be returned to us as unclaimed.
Responsibility: You are responsible for:
- Monitoring tracking information
- Picking up packages from carrier facilities if delivery is unsuccessful
- Re-shipment costs if the package is returned to us due to non-pickup
14. Expedited Shipping
Current Service: We currently offer free express shipping as our standard service. We do not offer additional expedited shipping options at this time.
Future Options: If you require faster delivery than our standard service, please contact us at help.evarya@gmail.com and we'll do our best to accommodate your needs.
15. Holiday Shipping
Peak Seasons: During holidays and peak shopping seasons, processing and delivery times may be longer than usual due to increased order volumes and carrier delays.
Order Early: We recommend placing orders well in advance during:
- Black Friday / Cyber Monday
- Christmas / New Year period
- Major sales events
Updates: We will communicate any expected delays via email or announcements on our website.
16. Incorrect Orders
Our Error: If we ship you the wrong product or an incorrect quantity, please contact us immediately at help.evarya@gmail.com. We will:
- Send you the correct product at no charge
- Provide a prepaid return label for the incorrect item
- Issue a refund if preferred
Resolution Time: We will resolve shipping errors within 3-5 business days of notification.
17. Contact Us
If you have any questions about shipping, need to track an order, or experience any delivery issues, please don't hesitate to contact us:
Email: help.evarya@gmail.com
Response Time: We respond to all inquiries within 24 hours during business days
Please include your order number when contacting us about shipping issues.
18. Changes to Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.
Last Updated: February 11, 2026